Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Elpido ("Elpido," "we," "us," or "our"), operated by Yes Vee See Tech Private Limited, a company incorporated under the laws of India with its registered office at 3rd Floor, W-126, 3rd Avenue, Anna Nagar, Chennai, Tamil Nadu – 600040, collects, uses, stores, discloses, and protects personal information collected through the Elpido Customer App and the Elpido Partner App (together, the "Platform" or "Apps"). This Policy applies to all users of the Platform, including Customers, Partners, and visitors to elpido.in (the "Website").

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy. This Policy is framed with reference to the Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable rules made thereunder, and other applicable Indian laws.

2. Definitions

• "Personal Data" means any data about an individual who is identifiable by or in relation to such data.
• "Data Principal" means the individual to whom the personal data relates (i.e., our Customers and Partners).
• "Data Fiduciary" means Elpido, which determines the purpose and means of processing personal data.
• "Processing" means any operation performed on personal data, including collection, storage, use, sharing, and deletion.
• "Consent" means the free, specific, informed, unconditional, and unambiguous indication of a Data Principal's agreement to the processing of their personal data.

3. Information We Collect

3.1 Information You Provide Directly

For all Users (Customers & Partners):

• Full name, mobile number, email address
• Date of birth / age
• Gender
• Profile photograph
• Home or work address(es)
• Password / account credentials

For Customers specifically:

• Booking details and service preferences
• Household information relevant to the service booked (e.g., number of children, age of children, specific care instructions, allergies, medical conditions of the child or new mother being cared for, dietary requirements) — collected only where necessary to safely deliver the requested service
• Payment information (processed via our payment partner; see Section 5)
• Feedback, ratings, and reviews of Partners
• Communications with our support team

For Partners specifically:

• Government-issued identity proof (e.g., Aadhaar, PAN, voter ID) for KYC and background verification
• Address proof
• Bank account / UPI details for payouts
• Police verification / background check reports
• References and prior work experience
• Skills, certifications, and training records
• Emergency contact information
• Photographs for identity verification

3.2 Information Collected Automatically

• Device information (device model, operating system, unique device identifiers)
• App usage data (features used, session duration, crash logs)
• Location data (only when the App is in use, to match Partners with nearby Customers and to enable service check-in/check-out)
• IP address and approximate location
• Log data (timestamps, app version, error reports)

3.3 Sensitive Personal Data

Where applicable, we may collect sensitive personal data such as health information (e.g., allergies, medical conditions relevant to childcare or new mother care), financial information, and government identifiers. This data is collected only with your explicit consent and only to the extent necessary to provide the specific service requested, and is subject to enhanced security safeguards described in Section 7.

3.4 Children's Information

Elpido services (babysitting, new mother assistance) may require Customers to share limited information about a child (e.g., age, allergies, routine, care instructions) for the sole purpose of enabling the Partner to provide safe care. This information is provided by the parent/legal guardian (the Customer), who is the Data Principal for account purposes. We do not knowingly collect personal data directly from children through the App, and children are not permitted to create their own Elpido accounts.

4. How We Use Your Information

We use personal data only for the following purposes:

1. To create and manage Customer and Partner accounts
2. To match Customers with suitable, verified Partners
3. To process bookings, confirmations, and service delivery
4. To facilitate payments to Elpido and payouts to Partners
5. To verify Partner identity and conduct background/reference checks
6. To verify the authenticity of documents submitted by Partners and Customers (e.g., government-issued ID, address proof, bank/UPI details, certifications) — including cross-checking with the issuing authority, bank, or a third-party verification service, where necessary to confirm a document is genuine and belongs to the individual who submitted it
7. To ensure safety of children, new mothers, and household members during service delivery
8. To provide customer support and resolve disputes or complaints
9. To send booking confirmations, service reminders, and important service-related communications
10. To improve our Platform, services, and user experience
11. To detect, prevent, and investigate fraud, misuse, or safety incidents
12. To comply with applicable legal, regulatory, and law enforcement obligations
13. To send promotional communications, only where you have opted in, and which you may opt out of at any time

We do not use children's data, health data, or identity documents for any advertising, marketing, or profiling purpose.

5. Disclosure of Information — What We Do NOT Do

We disclose personal data only in the following limited, necessary circumstances:

Recipient	Purpose	What is shared
Payment processor (e.g., Razorpay/RazorpayX)	To process Customer payments and Partner payouts	Payment details necessary to complete the transaction
Cloud hosting / infrastructure providers	To securely store and operate the Platform	Data stored is encrypted; providers act only as data processors under contract, not independent users of the data
SMS/notification/email service providers	To send OTPs, booking alerts, and service notifications	Contact details and message content only
Background verification agencies	To conduct Partner police/reference verification	Partner identity and address details
Document-issuing authorities, banks, or verification services	To confirm that an ID, address proof, certification, or bank/UPI detail submitted to us is genuine and belongs to the submitting individual	Only the specific document/detail being verified, shared solely for verification purposes
Between matched Customer and Partner	To enable safe and effective service delivery	Name, contact number, service address, and relevant service instructions (e.g., child's allergy information) — limited to what is necessary for that specific booking
Law enforcement / government authorities	Only where legally required (e.g., court order, statutory request, or to protect the safety of a child or individual)	Limited to what is legally mandated
Professional advisors (auditors, legal counsel)	Under strict confidentiality obligations	Limited to what is necessary

All third parties listed above are bound by contractual confidentiality and data protection obligations and are permitted to use the data only to perform the specific service for which it was shared — they are not permitted to use it for their own purposes, and Elpido does not receive any payment or benefit for sharing this data.

We will never share your data with data brokers, advertisers, or any party seeking to purchase user data.

6. Your Rights as a Data Principal

Under the DPDP Act, you have the right to:

1. Access — obtain a summary of the personal data we hold about you and the processing activities undertaken
2. Correction and Erasure — request correction of inaccurate or incomplete data, and request erasure of data that is no longer necessary for the purpose it was collected
3. Grievance Redressal — raise a grievance regarding processing of your personal data and receive a response within the timeline prescribed by law
4. Nominate — nominate another individual to exercise your rights in the event of death or incapacity
5. Withdraw Consent — withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal (note: withdrawing certain consents, e.g., location access, may limit your ability to use parts of the Platform)

To exercise any of these rights, contact our Grievance Officer (Section 11).

7. Data Security

We implement appropriate technical and organizational safeguards to protect personal data, including:

• Encryption of sensitive data in transit and at rest
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Secure storage of KYC documents and background verification reports with restricted access
• Regular security reviews of our systems and third-party processors
• Secure deletion of data upon expiry of the applicable retention period

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law (including tax, labour, and consumer protection record-keeping requirements). Specifically:

• Account data: retained for the duration of your active account and for 3 years after account closure, for legal and dispute-resolution purposes
• KYC/verification documents (Partners): retained as required under applicable background-verification and record-keeping regulations
• Payment records: retained as required under applicable financial and tax regulations
• Sensitive service-related data (e.g., child allergy information): retained only for the duration necessary to complete and support the relevant bookings, after which it is deleted or anonymized

Upon expiry of the applicable retention period, data is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Our Website and Apps may use cookies and similar technologies to remember preferences, keep you logged in, and understand usage patterns. You can control cookie preferences through your browser or device settings. We do not use cookies to sell data to advertisers.

10. Cross-Border Data Transfer

Where any data processor (e.g., a cloud hosting provider) stores data on servers located outside India, such transfer will only occur to jurisdictions permitted under the DPDP Act and subject to contractual safeguards equivalent to those required under Indian law. Currently, Elpido stores all user data on servers located within India [Google : asia-south1 (Mumbai)].

11. Grievance Officer / Data Protection Contact

In accordance with the DPDP Act, we have designated a Grievance Officer to address any questions, concerns, or complaints regarding this Policy or our data practices:

• Grievance Officer: Vikram Dhanasekar
• Email: vikramd@elpido.in
• Phone: 9952995828
• Address: 3rd Floor, W-126, 3rd Avenue, Anna Nagar, Chennai, Tamil Nadu – 600040

We will acknowledge and respond to grievances within the timeline prescribed under applicable law. You may also file a complaint with the Data Protection Board of India if you are not satisfied with our response.

12. Children's Privacy

The Elpido Platform is intended for use only by individuals aged 18 and above. We do not knowingly permit minors to register as Customers or Partners. Any information relating to children collected as part of a booking (e.g., for babysitting services) is provided by the parent/guardian and used solely to enable safe service delivery, as described in Sections 3.4 and 4.

13. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes through the App or via email, and will indicate the "Last Updated" date at the top of this Policy. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.

14. Contact Us

For any questions about this Privacy Policy or our data practices, please contact:

• Yes Vee See Tech Private Limited
• Email: support@elpido.in
• Address: 3rd Floor, W-126, 3rd Avenue, Anna Nagar, Chennai, Tamil Nadu – 600040
• Website: elpido.in